Job Opportunity: IT Support / Helpdesk Technician (Part-Time) – Brisbane

Are you looking to join a dynamic IT services team where professional growth and flexibility go hand in hand? We are seeking a motivated IT Support / Helpdesk Technician to provide high-quality technical assistance and support to our clients.

The Role

This is a flexible, part-time position (approx. 20 hours per week), distributed over 2–3 days. The role offers a hybrid work structure, combining the convenience of Home Office with occasional on-site support across the Brisbane area.

Key Responsibilities

  • Client Support: Act as the first point of contact for clients via phone and email.

  • Remote Assistance: Diagnose and resolve technical issues using remote desktop tools.

  • On-site Support: Provide occasional in-person technical assistance at client locations in Brisbane and surrounding suburbs.

  • General IT Administration: Assist with system maintenance and general technical troubleshooting.

 

What We Are Looking For

  • Communication: Strong English language skills are essential for effective client interaction.

  • Independence: Ability to work precisely and autonomously from a home office environment.

  • Mobility: A valid driver’s license and a reliable vehicle for site visits.

  • Technical Proficiency: Previous experience in helpdesk or IT support. You should be comfortable navigating Windows and Apple environments, mobile devices, and networking basics.

  • Software Knowledge: Familiarity with Office 365 or Google Workspace is a major plus. (We provide training for everything else!)

 

Bonus Points

  • Possession of a valid ABN (Australian Business Number).

 

What We Offer

  • Flexibility: A significant portion of the work can be done from home.

  • Balanced Hours: Approximately 20 hours per week—ideal for those balancing studies (Student Visas) or other commitments.

  • Supportive Environment: Join a team that values proactive problem-solving and growth.

 

How to Apply

If you are ready to take the next step in your IT career, please send your CV (with photo) and a brief cover letter to:

📧 oliver@bestbyte.com.au